You started a brand, not a help desk.
Attend answers your customers' questions—about orders, products, and shipping—so you can get back to the work that matters.
Support that doesn't need you.
Your customers want instant answers. You want your time back.
Attend handles the repetitive questions—"where's my order?", "what's your return policy?", "do you have this in stock?"—so you can focus on designing products, building your brand, and growing your business.
What Attend does.
Answers instantly
Customers get help in seconds, 24/7. No waiting for email replies.
Knows your products
Attend learns your catalog and answers product questions accurately.
Looks up orders
Customers check order status and tracking without emailing you.
Explains policies
Shipping times, return windows, FAQs—all handled automatically.
Escalates gracefully
When AI can't help, it offers to connect customers with your team.
Stays on brand
Configure the tone and personality to match your store's voice.
Up and running in 10 minutes.
Install from the Shopify App Store
Add your policies and FAQs
Enable the chat widget on your storefront
Install → Configure → Go live. That's it.
Simple pricing. AI included.
No per-ticket fees. No per-agent seats. Just one flat monthly price.
Starter
1,000 conversations/month
15 messages per conversation
- AI-powered responses
- 50+ languages
- Order lookup
- Product search
- Escalate to human
- Basic analytics
- 1 escalation email
- Custom AI voice
- Cancel orders
- Edit shipping address
- Process refunds
- Priority support
Growth
3,000 conversations/month
25 messages per conversation
- AI-powered responses
- 50+ languages
- Order lookup
- Product search
- Escalate to human
- Full analytics
- 3 escalation emails
- Custom AI voice
- Cancel orders
- Edit shipping address
- Process refunds
- Priority support
Pro
10,000 conversations/month
40 messages per conversation
- AI-powered responses
- 50+ languages
- Order lookup
- Product search
- Escalate to human
- Full analytics
- 10 escalation emails
- Custom AI voice
- Cancel orders
- Edit shipping address
- Process refunds
- Priority support
All plans include a 14-day free trial.
Need more than 10,000 conversations? Contact us for enterprise pricing.
How Attend compares.
| Attend | Gorgias | Richpanel | |
|---|---|---|---|
| AI included | Add-on ($0.90/resolution) | Add-on | |
| 1,000 conversations | $29/mo | ~$130/mo | $29-49/mo |
| 3,000 conversations | $59/mo | ~$360/mo | $99/mo |
| AI resolves tickets autonomously |
Questions.
You get full access to Growth plan features for 14 days. If you don't upgrade, your widget simply stops working—no charges.
A conversation is a chat session with one customer. It can include multiple messages back and forth. If the same customer returns later, that's a new conversation. Each plan also has a per-conversation message limit (15-40 messages depending on plan).
Yes. You can change the color, position, greeting message, and AI personality to match your brand. Growth and Pro plans also include a custom AI tone setting for more detailed voice customization.
The widget gracefully pauses for the rest of the month. No overage charges. You can upgrade anytime to get more conversations.
Yes. Attend uses a Theme App Extension that works with all Shopify themes, including custom ones.
Yes. Growth plans can cancel unfulfilled orders and update shipping addresses. Pro plans can also process refunds up to a configurable limit. All actions require customer verification.
Starter is for basic support—order lookup, product search, and escalation. Growth adds order actions (cancel, edit address) and custom AI tone. Pro adds refund processing, priority support, and 10,000 conversations per month.